FAQs

• Are your products covered by Warranty?

  All our products are covered by 12 Months Australian warranty.

• Can you Calibrate instruments and provide Calibration report?

  Yes, we have a calibration laboratory that can issue traceable calibration reports on both new or used instruments.

  Some suppliers include a factory calibration report with new products.

  We can also calibrate other new and used instruments that we do not sell.

• Can you make Repairs?

  We have qualified factory technicians that can service and repair instruments we sell and others we don't.

• Can you provide Training?

  Yes, our experienced staff can organise training in-house or on site.

  We have an available training room or we can come to you.

• Do new instruments purchased come with a calibration report?

  The majority of new instruments are supplied with a factory calibration report. If not we can provide a calibration report at half price for new instruments.

• Do you keep Stock?

  Yes, we hold a variety of stock products, spare parts and accessories.

  For urgent orders, we can supply overnight to all major centres.

• Do you provide after Sales Support?

  Yes, we provide technical assistance either in person or 24/7 by phone.

• How do I purchase from you?

  We have a limited number of products available for purchase online. Click here for the full list.

  For all other products you can:
  
  1. Call us on 02 9569 2300 (Australian customers) or 02 195 3052 (New Zealand customers)
  

  OR

  2. Email us: sales@pacifictest.com.au

  OR 
  

  3. Click here to enter your details under "Request for quote"

• I have a cable lead that has been discontinued. Can you help me?

  Yes, we have a manufacturing facility that can custom produce the wire/lead and plug that you require.

• Where are you located?

  Our headquarters and service centre is based in Castle Hill, Northwest Sydney.